Responsible Gaming

Gaming Should Be Entertainment

At Star Casino Australia, we believe that gambling should only ever be viewed as entertainment, not as a way to earn money or solve financial problems. Like any form of entertainment, it should only be enjoyed with money you can afford to lose, and it should never negatively impact your life, relationships, or finances.

We are committed to promoting responsible gaming and supporting the wellbeing of our players across Australia.

Age Verification

Gambling is only legal for individuals aged 18 years and over in Australia. We take age verification seriously and do not permit anyone under the legal gambling age to access our services.

If you are under 18, please do not attempt to gamble. If you are concerned about a minor's gambling activity, please contact the relevant support services.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you recognise any of the following signs in yourself or someone you know, it may be time to seek help:

• Chasing losses: Continuing to gamble in an attempt to recover money you've lost
• Hiding gambling activity: Concealing the amount of time or money you spend gambling from family or friends
• Loss of control: Being unable to stick to gambling limits you've set for yourself
• Neglecting responsibilities: Missing work, school, or family commitments due to gambling
• Gambling with borrowed money: Using credit cards, loans, or money from others to fund gambling
• Mood changes: Becoming anxious, irritable, or depressed when unable to gamble
• Increasing stakes: Needing to gamble with larger amounts to achieve the same level of excitement
• Failed attempts to quit: Repeatedly trying to reduce or stop gambling without success
• Relationship strain: Arguments with loved ones about gambling habits or finances
• Financial difficulties: Experiencing money problems as a result of gambling

If you recognise any of these signs, please reach out for support immediately.

Self-Help Tools & Safer Gaming Features

We provide a range of tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
• Loss Limits: Restrict the amount you are willing to lose during a gaming session
• Session Time Limits: Set reminders or automatic session timeouts to help you take breaks
• Reality Checks: Receive periodic notifications during play to remind you of the time and money spent
• Self-Exclusion: Take a voluntary break from gambling for a period you choose (ranging from days to years)
• Account Closure: Permanently close your account if you decide to stop gambling

To access these tools, please contact our customer support team or visit your account settings.

Support Organisations & Resources

If you are struggling with problem gambling, confidential support is available. The following organisations provide free, professional help:

Australia

• Gambling Help Online
  Website: www.gamblinghelponline.org.au
  Free confidential counselling and support service for people with gambling concerns in Australia. Available 24/7 online and by phone.

United Kingdom

• GamCare
  Website: www.gamcare.org.uk
  Free, confidential counselling and support for problem gambling.
• GamStop
  Website: www.gamstop.co.uk
  The National Self-Exclusion Scheme for online gambling in Great Britain.

Canada

• Responsible Gambling Council
  Website: www.responsiblegambling.org
  Resources and support for problem gambling in Canada.

United States

• National Council on Problem Gambling
  Website: www.ncpgambling.org
  Helpline: 1-800-GAMBLER (1-800-426-2537)
  Free, confidential support available 24/7.

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Resources and support for problem gambling in Germany.

If You Need Help

Problem gambling is a serious issue, but support is available and recovery is possible. If you or someone you know is struggling with gambling:

• Reach out to one of the support organisations listed above
• Talk to a trusted friend, family member, or healthcare professional
• Use our self-exclusion tools to take a break from gambling
• Contact our customer support team for assistance with safer gaming options

You are not alone. Help is available, and taking the first step is the most important one.

This Responsible Gaming information is provided for players in Australia and jurisdictions where Star Casino operates. Gambling laws and support services vary by location. If you are located outside Australia, please refer to the support organisations relevant to your country.